Reference

Terms, Eligibility and Your Account Rights

Access to Batjil depends on your local law and the eligible regions we serve — read these terms before using your account.

Jurisdiction-Dependent AccessAccount Eligibility RulesData Handling PolicyContact Your Rights Team
Batjil Terms, Eligibility and Your Account Rights
LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about your rights, account eligibility, or how our terms apply to your situation, our support team handles legal and account queries directly. Reach out through any of the channels below and include your account reference so we can respond accurately.

Team online

Email Support

Send your legal or eligibility query to our support address. Include your account reference and the specific term or policy you are asking about.

Live Chat

Open the chat window from your account dashboard to speak with a support agent about terms, access conditions, or account status questions.

Help Centre

Browse the Help Centre for written answers on eligibility, data requests, account closure, and how our legal terms are applied in practice.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data is held securely and accessed only for the purposes set out in our privacy policy. We use SSL encryption across all account and payment flows, including bKash, Nagad, and Rocket transactions. You can request a copy of your data, ask us to correct it, or request account closure at any time through the support channels above.

Data Retention

We keep account and transaction records for the period required by applicable law. After that period, data is deleted or anonymised in line with our retention schedule.

Cookie Use

We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings from your browser at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a written request through email support and we will respond within the timeframe our policy sets out.

Common Questions About Our Legal Terms

These are the questions we receive most often about eligibility, data, and account rights. If your question is not here, contact support directly.

Eligibility depends on your local law and the region you are in. You must be of legal age in your jurisdiction and in a region where access is permitted. We do not determine local law on your behalf.

If your region no longer qualifies under our terms, we will notify you and may restrict or close your account. Any balance linked to bKash, Nagad, or Rocket will be returned through the same payment method used to deposit.

Send a written data access request to our support email with your account reference. We will respond within the timeframe set out in our privacy policy and provide your data in a readable format.

Yes. Submit a deletion request through email support. We will remove your data except where retention is required by law, such as transaction records tied to bKash or Nagad payment history.

The English-language version of our terms governs in any dispute. If you read a translated version for convenience, the English text is the binding one.

Contact support via live chat or email and request account closure. We will confirm your identity, process any remaining wallet balance back to your registered payment method, and close the account within the period our terms specify.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.