Reference

Terms and Conditions for Your Batjil Account

These terms set out what you agree to when you create an account and use Batjil's lobby, including how deposits and withdrawals through bKash, Nagad and Rocket are handled.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal conditionsAccount suspension policyGoverning jurisdiction
Batjil Terms and Conditions for Your Batjil Account
CONTACT PATHS

Reach Us About Your Account Terms

If you have a question about how a term applies to your account — a bKash deposit dispute, a withdrawal hold, or an eligibility query — these are the channels where our team handles policy questions. Response times vary by channel and volume, so include your account reference in every message.

Team online

Live Chat

Open the chat icon inside your account dashboard for real-time help with terms-related questions and payment disputes.

Email Support

Send detailed terms or account queries to our support address listed in your account settings. Include your registered mobile number for faster matching.

Account Help Centre

The Help section inside your Batjil account covers the most common terms questions, including wallet verification steps and account suspension appeals.

ACCOUNT SECURITY

How We Protect and Manage Your Account Data

Your account data — registration details, transaction records, and wallet linkages for bKash, Nagad and Rocket — is stored and handled in line with the data practices described here. We retain transaction records for the period required to handle disputes and meet applicable compliance obligations; you may request a copy of your account data by contacting support through the channels above. We do not share your wallet details with third parties outside of the payment processing required to complete a transaction.

Data Retention

Account and transaction records are retained for as long as your account is active and for the period required to resolve any open disputes after closure.

Wallet Security

Your bKash, Nagad or Rocket number is stored in encrypted form and used only to process the transactions you initiate from your cashier page.

Account Access Logs

Login activity is logged against your account. If you notice access you did not initiate, contact support immediately to freeze the account and review recent transactions.

Change Requests

To update your registered mobile number or linked wallet, submit a verified request through the account settings page and confirm via OTP sent to your current number.

Common Questions About These Terms

The questions below cover what your account terms actually mean in practice — from how deposits are governed to what happens when an account is suspended.

Yes. Every deposit made through bKash, Nagad or Rocket is governed by both the respective wallet provider's terms and Batjil's own payment conditions set out in this document.

Accounts found accessing the platform from regions where the service is not permitted may be suspended and any pending withdrawals held pending a compliance review. Eligibility depends on your local law.

Yes. Contact our support team through live chat or email with your account reference and a data copy request. We will provide your records within a reasonable timeframe.

We notify you via your registered account when terms are updated. Continuing to use the platform after that notification means you accept the revised version of these terms.

Check your account transaction log first to confirm the withdrawal status. If it shows as processed on our side, contact support with the transaction reference so we can liaise with the wallet provider.

Submit a closure request through account settings or via live chat. Any verified account balance at the time of closure is returned to your linked bKash, Nagad or Rocket wallet after identity verification.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.