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How Batjil Handles Your Personal Information

This page sets out what data Batjil collects when you use our platform, how we use it, and what rights you have over it. Access to our platform depends on your local law and eligible regions.

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What We Collect and Why

Batjil Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the information you provide — your name, contact details, and the payment method you choose, whether that is bKash, Nagad, or Rocket. We use this to verify your account, process deposits and withdrawals, and keep your wallet activity accurate.

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We also collect device and session data automatically — your IP address, browser type, and pages visited — to keep the platform running correctly and to detect unusual activity on your account. We do not sell your personal data to third parties. Data shared with payment
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processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. We retain your account data for as long as your account is active and for the period required under applicable law. Where our platform is accessible depends on your
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local law and eligible regions — if you are unsure whether access is permitted where you are, check your local regulations before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete the personal data we hold on your account, contact our support team directly. We aim to respond to all data-related requests within a reasonable timeframe. Your request should include your registered account details so we can locate your records accurately.

Live Chat Open the chat window from your account dashboard to reach our support team directly about any privacy or data question.

Email Support Send your data request or privacy question to our support address. Include your registered contact details so we can verify your account.

Account Settings Some data — like your contact details and payment preferences — can be reviewed and updated directly inside your account settings page.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply standard security measures to protect the data stored on your account. Here is how the key areas work in practice.

Account Security

Your account is protected with password authentication and OTP verification on login. We flag unusual access patterns and may ask you to re-verify before processing a withdrawal.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account and transaction records for the period required by applicable law. When an account is closed, personal data is deleted or anonymised in line with our retention schedule.

Third-Party Access

Payment processors — including bKash, Nagad, and Rocket — receive only the transaction data needed to complete your deposit or withdrawal. No broader profile data is shared with them.

Common Questions About Your Privacy

Straightforward answers to what our users ask most about how their data is handled on Batjil.

We collect your name, contact details, and the payment method you register — such as bKash, Nagad, or Rocket. We also log device and session data automatically when you access the platform.

Yes. Contact our support team via live chat or email with your registered account details. We will locate your records and provide the information you are entitled to under applicable law.

Send a deletion request through live chat or email support. We will process it in line with our retention obligations — some data may need to be kept for a legally required period before deletion.

Only the transaction data those processors need to complete your deposit or withdrawal is shared. We do not pass your broader account profile or browsing history to any payment provider.

We retain records for the period required under applicable law. Once that period ends, your personal data is deleted or anonymised according to our standard retention schedule.

Reach our support team via the live chat in your account dashboard or by email. Include your account details and a clear description of your concern so we can respond accurately.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How Batjil Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Account Security

Cookie Use

Data Retention

Third-Party Access

Common Questions About Your Privacy

01 What personal data does Batjil collect when I register?

02 Can I request a copy of the data Batjil holds on me?

03 How do I ask Batjil to delete my personal data?

04 Does Batjil share my data with bKash, Nagad, or Rocket?

05 How long does Batjil keep my account data after I close my account?

06 Who do I contact if I have a complaint about how my data is handled?

Privacy Policy

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